IMPORTANT INFORMATION
FOR YOUR BOOKING
 

Paint Protection Film or PPF is applied using a wet application method which takes 3-4 weeks to fully dry. Do not wash the vehicle for the first 14 days after installation. You may notice some tell-tale signs of water under the film. We make every effort to have your film completely dry prior to delivery, but if you see some water spots under the film, avoid touching them. They will evaporate. Any air left behind we can easily remove once the film is fully dried.

Our Gloss Finish Paint Protection Film carries a 10 Year Manufacturer’s Limited Warranty against yellowing, cracking and fading. This warranty does NOT cover abuse (such as getting too close with a pressure washer, cutting/lifting the film or the use of automatic car washes), or damage from accidents or debris. Yes, the film will protect from most rock chips. However, there is a chance that a sharp/large enough object traveling at a high rate of speed could “chip” or cut the paint protection film (this goes for any type of PPF, even the thickest types). This is not covered under warranty. The film is designed to sacrifice itself to save your paint.

The vehicle should not already have an existing ceramic coating on the paint. If there is an existing coating on the paint, we can make every effort to remove it first, BUT we cannot guarantee that it will not lift in certain places on the edges. We use special prep sprays and polishes to remove dealership-installed (or other) ceramic coatings, but certain areas are difficult to remove.

Please note that current chips will appear as PPF imperfections if we install PPF over them. We have several methods to mitigate the overall negative appearance of rock/stone chips under the film, but the older the vehicle, the more likely that it has existing stone chips that will stand out. This is especially true on dark or black vehicles, as the “dots” show as light grey/white specs. We have installed Paint Protection Film (PPF) on 5+ year old vehicles without an issue and we have installed it on vehicles with less than 1000 kms that have arrived with existing rock/stone chip imperfections and even some that have come straight from the dealership that already have chips.

We install most Paint Protection Film by using our in-house computer software & plotter (computer-cut patterns/templates). As such, there will be slight exposed edges in certain areas that are unavoidable, although we try to minimize this as much as possible by wrapping every edge that we possibly can. We make every attempt to make the installation as seamless as possible, but sometimes it happens, as some newer cars have complicated body lines that require multiple pieces seamed together. This is more noticeable on matte finish wraps and white/lighter coloured vehicles. On lighter vehicles, the seam will be more evident.

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Where a seam is necessary, dirt will eventually build up on the seam, however it can be carefully maintained and cleaned. You may clean these surfaces lightly with a soft detailing brush. Opting to have a PPF Coating applied over the top of the PPF will also help to make cleaning easier.

On certain installations we may have to remove badging or other parts of the car to provide the best experience for you, should you request it. For example, doing a full vehicle application, or an application on the bonnet/hood usually requires us to remove the bonnet/hood emblem. The customer is responsible for the cost to replace the badge, if, for some reason it is a one-time use by the manufacturer (we will do research and warn you prior to installation). All attempts will be made to retain all OEM badges and lettering unless the customer wishes otherwise.

We make every attempt to NOT remove badging unless absolutely necessary or requested. Many emblems and decals are on back order.

We strive for perfection in our installations, but due to the nature of covering a vehicle in an adhesive film, it is likely that you will see some degree of dust, contamination or other debris under the film after installing. We attempt to take every precaution possible to achieve a near-perfect install, with the understanding that no installation will actually be perfect. We will not allow it to leave if we would not be satisfied on our own vehicle. Please note that the older the vehicle, the more likely it is to have dirt hidden in hard-to-find areas without a complete disassembly of the vehicle (which we do not do). This increases the odds of having slightly more specs of dirt under the film. Again, we make every attempt to mitigate this with our advanced installation techniques.

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If your goal is to find an imperfection in the film, you will find something. We urge clients to consider that it is a protective film and not a completely invisible film with no imperfections.

It is important to note that factory paint is not perfect. Your new car will more than likely have several minor blemishes, drips, runs or nibs that may visually affect the install once PPF is applied (e.g. minor bubbles over nibs in paintwork etc.) and this is unfortunately often out of our control as professional installers. Our team carry out thorough inspections prior to and during the application process – if at any point we find excessive factory paint defects, or major defects such as existing stone chips, paint chips, paint failure, overspray etc., our team will promptly notify you before proceeding with the application.

Townsville Elite Detailing cannot be held liable for non-factory paint, as it is often improperly prepped and may lift. This includes non-factory paint such as dealership touch-ups prior to delivery, that are not always as evident or that you may not even be aware of. OEM/Factory Paint will typically not lift. We will make every attempt to identify if a vehicle has been re- painted and will get your consent prior to continuing.

As a standard, we do not apply Paint Protection Film (PPF) to headlights as part of our packages. There is a risk on some newer headlights which can delaminate the protective headlight coating. We are confident that there is a greater risk of this issue than damaging your headlight with a rock chip. That said, if you would like us to install PPF on your headlights, please let us know and we can discuss options.

There are some surfaces that may not be suitable for PPF (any textured surfaces – be it plastic or otherwise, some trivial accent pieces that aren’t facing forward, some instances of grilles or fake chrome pieces that are cheaper to replace than to have us protect, interior electrical areas due to wet application etc.).

It is possible, and normal within the industry, to notice some minor lifting that needs to be trimmed at the two-week mark post installation. We make every attempt to avoid this situation, but it is normal to have to trim some areas. We offer a complimentary inspection approx. 14 days following installation for all of our PPF services to check for this.

You may notice some “relief” cuts in certain areas. Unfortunately, PPF has difficulty bending/stretching over certain areas due to the thickness of the film. Unlike vinyl wraps, which are a little more pliable and about 1/3 as thick, PPF might require seams or relief cuts. As most of our patterns are computer-cut, we try to stick within the parameters of the computer patterns, which have seams and relief cuts built in.

At Townsville Elite Detailing, we do not issue refunds. We do, however, if necessary (this is extremely rare), replace film on entire panels, if we deem a mistake during install has occurred that requires a replacement, as opposed to trimming or fixing. We use a general industry standard at our discretion to make this determination. We want all clients to be satisfied with all work received and strive to maintain our five-star review rating.

By booking a service with Townsville Elite Detailing, you are agreeing to our Terms & Conditions. Unless otherwise discussed, this authorises Townsville Elite Detailing to use photos and videos of your vehicle for our YouTube, Social-Media, Website and other Advertisements.